Terms of service

Effective date: November 7, 2026

About this website

Golden Prairie provides product information, recipes, manuals, support, and warranty registration through goldenprairie.net. This website is operated by Yongkang Ruihui Trading Co., Ltd. It does not sell products or accept payment for product orders. Purchases through Amazon.com and other authorized channels are subject to the applicable seller terms and the sales platform's checkout and return processes.

Product information and recipes

Use the instructions supplied with your specific appliance and follow the safety information for your model. Recipe settings and cooking times can vary with ingredients, quantity, appliance configuration, and starting conditions. Illustrative images may not show the exact result of a recipe test. AI-generated serving illustrations are identified where used.

We aim to keep website information accurate. If you notice a difference between this website and the information supplied with your purchase, contact support@goldenprairie.net. These terms do not reduce rights or warranty promises applicable to your purchase, including promises in the printed manual.

Limited warranty and support

Our Limited Warranty covers Golden Prairie products purchased in the United States through authorized channels, including authorized sellers on Amazon.com. Coverage for defects in materials and workmanship under normal household use lasts 1 year from the original purchase date. Registration is not required for this base warranty. Register within 60 days of purchase for a total of 2 years from the original purchase date.

To make a claim, email support@goldenprairie.net with your order number, product model, and photos or a video showing the problem. After approval, we send a replacement product or replacement parts at no cost. We pay all shipping costs for the approved claim, and you do not need to return the old appliance. A replacement product may be the same model or a model of equal or better quality and performance.

Commercial use, damage caused by misuse, accidents, drops, improper cleaning, unauthorized modifications or repairs, and normal wear are not covered. Products purchased from unauthorized sellers or outside the United States are not covered under these terms. An unrelated defect is not excluded simply because a product has been repaired. We honor any more favorable warranty promise already supplied with a purchase; these terms do not retroactively reduce it. The Limited Warranty page gives the full coverage and exclusions. Nothing in these terms limits rights that cannot be excluded under applicable law.

Registration and email preferences

We use Powerful Form for product registration and registration notifications. Required fields are full name, email address, product model, Amazon order ID, and purchase date. Phone number and product serial number are optional. Provide accurate purchase and product information; do not send unrelated sensitive information.

The form offers a separate, optional marketing checkbox that is not checked by default. We send product news and offers only if you opt in. You can unsubscribe at any time using the link in a marketing email or by contacting support@goldenprairie.net. Marketing emails include an unsubscribe link and our actual company mailing address. Marketing consent is not required for registration, warranty coverage, or service emails.

Powerful Form sends automated registration emails from no-reply@powerfulform.com and sends administrator notifications to support@goldenprairie.net. For help, email support@goldenprairie.net. We manage support emails and attachments through Alibaba Cloud corporate email. A registration receipt is not approval of a warranty claim.

We keep warranty-related records until 1 year after the applicable warranty expires. We keep inquiry emails and their attachments that do not relate to warranty claims for 2 years, then delete them. Contact information used for opted-in marketing is retained for that purpose until you unsubscribe. After you unsubscribe from marketing emails, we retain only your email address permanently on a do-not-email list, solely to ensure that we do not send you further marketing emails. Warranty service records may remain for their separate retention period. See our Privacy Policy for details.

Website content and external links

Golden Prairie and its licensors retain applicable rights in website content. You may use the materials for personal reference and use of your appliance; these terms do not grant ownership of trademarks or content. Links to Amazon and other external services lead to websites operated under their own terms and privacy policies.

Privacy and changes

Our Privacy Policy describes how information is handled. Our website is hosted by Shopify, and Shopify Network Intelligence is enabled. We share visit and interaction information with Shopify, which processes it to operate and improve services, including services based on interactions with other merchants and Shopify. This may include personalized advertising. Information shared with Shopify and other service providers may be processed in countries other than yours. See Shopify's Consumer Privacy Policy, its privacy portal, and Your Privacy Choices for applicable sharing and targeted-advertising choices.

We may update website content and these terms. Updates do not retroactively reduce existing product warranty rights.

Contact

Yongkang Ruihui Trading Co., Ltd.
Room 201, 2nd Floor, Building 1, No. 60 Baimu Road, Dongcheng Subdistrict, Yongkang City, Jinhua City, Zhejiang Province, China
Email: support@goldenprairie.net
Phone: +1 (803) 846-4560

Email is the fastest way to reach us.