Limited Warranty

1 year included. Register for 2 years total.

Golden Prairie appliances purchased in the United States through authorized channels, including authorized sellers on Amazon.com, are covered against defects in materials and workmanship under normal household use for 1 year from the original purchase date. Keep your order confirmation or other proof of purchase from an authorized seller. Registration is not required for this base warranty.

Register within 60 days of purchase to extend coverage to a total of 2 years from the original purchase date. Marketing emails are optional and are not required for registration or warranty coverage.

What's not covered

• Commercial use.
• Damage caused by misuse, accidents, drops, or improper cleaning.
• Damage caused by unauthorized modifications or repairs. An unrelated defect is not excluded simply because a product has been repaired.
• Normal wear, including ordinary scratches or discoloration.
• Products purchased from unauthorized sellers or purchased outside the United States, subject to the existing promises described below.

How to make a claim

Email support@goldenprairie.net with your order number, product model, and photos or a video that clearly show the problem. We will review your purchase information and the issue to assess your claim.

If your claim is approved, we will send a replacement product or replacement parts at no cost to you. We cover all shipping costs for the approved claim. You do not need to return the old appliance. A replacement product may be the same model or a model of equal or better quality and performance.

Returns within Amazon's return window can also be handled through Amazon. That separate return process does not change our no-return warranty claim process.

Existing promises and your rights

These terms do not reduce any warranty promise already supplied with your purchase, including a longer warranty or more favorable coverage in the printed manual. If the warranty supplied with your product provides a greater benefit, we will honor it. Contact us if you have questions about the terms supplied with your product.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in these terms limits rights that cannot be excluded under applicable law.

Register your product · Get support

Contact

Email is the fastest way to reach us.