Privacy policy

Last updated: November 7, 2026

Golden Prairie operates goldenprairie.net to provide product information, recipes, product support, and warranty registration. Products are purchased through authorized sales channels, including Amazon.com. This website does not accept product orders or payments.

This website is operated by Yongkang Ruihui Trading Co., Ltd.

Information we collect

For product registration, we collect your full name, email address, product model, Amazon order ID, and purchase date. You may also provide a phone number and product serial number; both are optional. We record whether you choose to receive marketing emails.

When you contact us, we receive the information you provide, including your contact details, purchase information, and description of the issue. For warranty claims, this may include photographs or videos showing a fault. Please do not send payment-card details or unrelated sensitive information.

Our website and service providers may receive technical and usage information, such as browser and device information, IP address, pages visited, and cookie identifiers.

How we use information

We use information to process registrations, assess warranty claims, arrange approved replacements, answer support requests, maintain service records, operate and protect our website, and meet applicable obligations. Our operations team manages registration records, checks the support inbox daily, and prepares an internal monthly registration report for our business manager.

Optional marketing emails

Marketing is optional. The registration form includes a separate checkbox that is not checked by default:

“Yes, send me product news and offers from Golden Prairie. You can unsubscribe anytime.”

We send product news and promotional offers only to people who check that box. Leaving it unchecked does not prevent registration, warranty coverage, or service emails. You can unsubscribe at any time using the link in a marketing email or by contacting support@goldenprairie.net. Marketing emails include an unsubscribe link and our actual company mailing address. Unsubscribing does not cancel an otherwise valid warranty or stop necessary registration and support messages.

The form explains: “We use these details to process your registration. We'll only send you marketing emails if you check the box below.”

Service providers and information sharing

Powerful Form. We use Powerful Form to collect and store product registrations and send registration receipts and administrator notifications. Registration notifications to our team are delivered to support@goldenprairie.net. Automated registration emails are sent from no-reply@powerfulform.com; contact our support address if you need help.

Support email. When you email support@goldenprairie.net, we receive and manage your message and any attachments through our corporate email service provided by Alibaba Cloud.

Shopify. Our website is hosted by Shopify, and Shopify Network Intelligence is enabled. We share information about visits and interactions with Shopify, which processes it to operate and improve its services, including services that use information about interactions with other merchants and Shopify. This can include personalized advertising and may qualify as “sharing” or “targeted advertising” under certain US state privacy laws. Information may be processed in countries other than yours. See Shopify's Consumer Privacy Policy and privacy portal for more information and choices. Where applicable, use Your Privacy Choices to opt out of eligible sharing or targeted advertising.

We may also share information needed with providers that help us deliver customer support and approved replacements, and when necessary to comply with applicable requirements. Information shared with Shopify and other providers may be processed outside your country.

Your choices and requests

Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of your information, or to opt out of certain processing. Contact support@goldenprairie.net to make a request. We may need information to verify your request before responding.

Use Your Privacy Choices for applicable data-sharing and targeted-advertising choices. Cookie notices and controls depend on your region. Marketing email consent is separate from these website privacy choices.

How long we keep information

We keep warranty-related information, including registration records, claim records, related support emails, and photographs or videos, until 1 year after the applicable warranty expires. This period follows the warranty that applies to your product, including any valid extension or more favorable promise supplied with your purchase.

We keep inquiry emails and their attachments that do not relate to warranty claims for 2 years, then delete them.

If you opt in to marketing emails, we keep your contact information for marketing until you unsubscribe. After you unsubscribe, we stop using it for marketing. After you unsubscribe from marketing emails, we retain only your email address permanently on a do-not-email list, solely to ensure that we do not send you further marketing emails. If the same information is still needed for your warranty, the warranty retention period continues to apply to that separate service record.

Security and international processing

We take measures appropriate to the services we operate to protect personal information. No system provides an absolute guarantee of security. Our providers may process information in countries other than yours.

Updates

We may update this policy to reflect changes to our services or practices. The published version will show its update date, with additional notices where required.

Contact

Yongkang Ruihui Trading Co., Ltd.
Room 201, 2nd Floor, Building 1, No. 60 Baimu Road, Dongcheng Subdistrict, Yongkang City, Jinhua City, Zhejiang Province, China
Email: support@goldenprairie.net
Phone: +1 (803) 846-4560

Email is the fastest way to reach us.